Find Out Who is On-call Via Slack

#42

Casey, Shawn, Tagh, Mike and Mikael – thank you for your thoughts on how you’d like to see this work. This is very helpful. Sounds like there are a few different things you’d all like to see:

  1. Ability to run a command such as “/pd ep” and then pick an Escalation Policy – you can then see who’s on call right now
  2. Ability to have On Call Handoff Notifications (OCHONs) directed into your team’s channel, so you can see when a shift change occurred
  3. Some way to attach a PagerDuty Service or Schedule to a Slack Channel, so that people in the room can easily see who’s on call. Perhaps in the Channel Topic or via a simple command to query who the on call is?

Did I miss anything else?

The good news is that we’re working on all three :slight_smile: I’ll reach out to all of you on this thread when we kick off the early access program in the coming weeks.

2 Likes
#43

HI @Inactive-Member-3044924 would like to be a part of this early adoption.

#44

glad to hear this work is in progress, we can’t wait to see it! my team mentioned something that i forgot to add before–it would be handy to have a way to limit the scope to a particular team. in our case, we’re part of a larger organization but we only care about who is on call from our team. i believe @ShawnCarter was talking about a similar use case. the ability to scope by team or by policy would both accomplish this i think. do you know if this is likely to be possible in the initial launch of the feature?

#45

Also interested in the early access program.

#46

I don’t know if this has started yet, but I would be most interested i joining as I’m currently trying to build such an integration.

#47

I’d also like to jump on the early access boat

#48

My team would love to be apart of this as well.

#49

@Inactive-Member-3044924 Any updates on this feature? We would love to have this option here at my company as well, what is needed to get us signed up for early access?

Thanks

-Ian

#50

This would also be a beneficial this to add to the Mobile App. As far as I can tell you can only see your on call shifts and then you’d have to dig around to find the other Schedules. Would be nice to have a “Who’s Currently on Call” page in the app where you can see all currently on call employees by teams.

#51

Hi Friends,

Sorry I didn’t jump back in earlier. Just wanted to let you know that with RigD you can get who’s on call info and we also added the ability to push that to the channel topic. There was a slight limitation though, here are the details.

The Slack API only allows topics to be updated when the owner of the slack user token for the Slack APP is in the channel. So the person who installs/builds the app basically has a to be in every channel where you want to take advantage. I contacted Slack about opening this Slack API up to bot tokens or finding a better way. Will let everyone know if/when I hear something useful.

Also RigD is Free for PagerDuty users if you want to try it out in it’s current state.48%20PM

#52

Hi Sean,
I’m interested. I see that it is on your roadmap since September 2017. Do you have any ETA?

#53

Any updates on this feature?

#54

Hi Sean,

Matan from Riskified here. Any news on this?
Regardless would be very interested in joining the early access program.
Thanks!

#55

Hi folks :wave: Thanks for your patience. I’ve sent almost all of you an email with next steps. I’ll reach out to the remainder later today or tomorrow.

I look forward to hearing your feedback on the new integration!

Sean

1 Like
#56

Hi Sean,

How can I get a demo of the new Slack app or early access?

Thanks

#57

Hey Sean,

I was just about to write a bot for this. Do you mind passing along one of those invites? :slight_smile: Thanks!

#58

Hi Palash,

Not sure if you got a chance to check out the tech preview yet. The RigD Slack App can also do most of this if you need something right away. Setting the on call info to a topic has been working out pretty good so far and I’m working on a time based trigger. Though a schedule change web hook would sure be nice! :thinking:

Always looking for more ideas if anyone has some.

#59

Could I also get on the early access for the new bot. Would love to be able to check who’s currently on call from Slack.

#60

Hi Sean,

I’m curious about the early access program. Is it still available? My team really needs this functionality.

#61

@Inactive-Member-3044924 I’d like to be involved as well on this integration preview, let me know if I can get early access to help get this feature out and generally available.

Thanks!